Job purpose:

We are currently recruiting for a Temporary Service Coordinator to join our Wind Division to cover a period of maternity leave. The Service Coordinator is responsible for providing support and scheduling services to a mixed team of personnel across the Wind Division, reporting directly to the Service Operations Manager.

It is a fast paced and varied role, where no day will be the same. You will be customer centric and will strive to provide an outstanding service, even under challenging circumstances. The successful candidate will have strong administration skills, with the ability and willingness to support the wider Wind team with any duties required.

The role is on a temporary basis, initially for a period of six months. The role is full-time and will be based in our offices in Rushden.

Key tasks:

• Scheduling of day-to-day work activities for a team of field engineers.
• Support the welfare of the field team members under the guidance of the Service Operations Manager.
• Provide administrative support for the field engineers.
• Report on field activities to the Service Operations Manager where required.
• Liaise with the Technical Support Engineer regarding field activities.
• Report on KPIs as required by the Service Operations Manager.
• Liaise with customers as necessary to carry out the role.
• Advise on training requirements for field team members.
• Actively contribute towards safety improvements where relevant to your field of knowledge.
• Monitor and administration of the joint email outlook inbox.
• Generate and maintain the field schedule for the field team.
• Related reasonable duties as requested by the Service Operations Manager.
• Complete Wind Div UK invoicing and month end financial reports.
• Carry out duties as required by the company in the business interest.

Competencies & Qualifications:

• Previous experience in an administration role is essential
• Outstanding customer service skills
• Ability to work under pressure and juggle changing priorities
• Excellent communication and interpersonal skills
• Strong problem solving and decision making abilities
• Fully conversant with Microsoft Office 365

How to apply:

Please send your CV to: careers.uk@alimakgroup.com.