Alimak Group is a global provider of sustainable vertical access and working at height solutions in the commercial, industrial and construction sectors. With a presence in more than 120 countries, the Group develops, manufactures, sells and services vertical access and working at heights solutions with focus on adding customer value through enhanced safety, higher productivity and improved cost efficiency.

The Group has a large installed base of elevators, service lifts, temporary and permanent hoists and platforms and building maintenance units around the world. The solutions portfolio also comprises of height safety protective equipment, load measurement & control, lifting & handling, and a global after-sales business model, with recurring revenue from spare parts and services such as inspection, certification, maintenance, refurbishments, replacements and training.

Founded in Sweden 1948, the Group has its headquarters in Stockholm, 26 production and assembly facilities in 15 countries and approximately 3,000 employees around the world.

At Alimak Group, we understand that our employees are the key to our success. Our aim is to be an attractive Employer of choice, and we strive to attract, develop, and retain qualified and motivated people in a professional and attractive working environment. Working at Alimak Group means you will be part of a team of professionals who work together to bring about innovation and best practices in vertical access solutions.

Role description:

The Field Service Manager will lead and support a team of rack and pinion field engineers, ensuring operational excellence, technical support, and compliance with safety standards. This role requires strong leadership, technical expertise, and excellent communication skills to manage field activities and liaise with internal teams and customers.

This is a full-time role based in our UK Head Office in Rushden, Northamptonshire, with regular travel out to meet our customers and the field team. The role will report directly to Industrial Service Operations Manager.

Key tasks & responsibilities:

• Team Supervision: Oversee the day-to-day activities of rack and pinion field engineers, ensuring productivity and quality standards are met.
• Engineer Welfare: Support and manage the welfare of the field team, fostering a positive and safe working environment.
• Technical Support: Provide hands-on technical guidance and troubleshooting assistance to field engineers, alongside our technical support team.
• Reporting: Deliver accurate reports on field activities and KPIs to the Service Operations Manager.
• Stakeholder Liaison: Coordinate with the Service Operations Manager and Industrial Scheduler to ensure smooth operations.
• Administrative Support: Assist with scheduling, documentation, and compliance for field engineers.
• Site Audits: Conduct site visits and job audits to maintain quality and safety standards.
• Customer Interaction: Support the Service Operations Manager to liaise with customers on operational matters, ensuring satisfaction and resolving issues promptly.
• Training & Development: Identify training needs, monitor certification status, and advise on development plans for the field team.
• Safety Leadership: Actively contribute to safety improvements and enforce compliance with health and safety regulations.
• Performance Management: Deliver performance conversations and support career progression within the team.

Qualifications & Competencies:

To be successful in this role you will have:

• Proven experience in field service management or a similar role.
• Strong technical knowledge of rack and pinion systems.
• Excellent leadership and communication skills.
• Ability to manage multiple priorities and work under pressure.
• Knowledge of health and safety standards and compliance requirements.
• Valid driver’s license and ability to travel as needed

What we offer in this role:

We value our team and strive to offer a competitive salary and benefits package as well as:

• A Global Company
• Career Development
• A Safety Focused Employer
• A Sustainable Business
• Value-based Culture
• Diverse Company
• Equal-Opportunity Employer
• 25 days holiday, plus public holidays
• Competitive Salary – £45,000 per annum
• EV Company Vehicle
• Pension Scheme 8% Company contribution, 3% employee contribution after 3 months

The application process:  

Alimak Group is an equal opportunity employer committed to diversity and inclusion in the workplace.

This will be a multistage interview process, which will be an initial Teams interview, followed by a face-to-face competency-based interview.

How to apply :

To apply for the role, please send your CV and covering letter to: careers.uk@alimakgroup.com.

Alimak Group Company Values

Reaching new heights together – At Alimak Group we aim high. Our company vision and values serve as a strong foundation for our strategic plan; they drive our attitude towards the way we work and provide clarity and guidance around what we stand for as a company. Our values help us to ensure we all work towards the same goals and together with our vision they shape our culture and create a positive environment where we can achieve success.