Job purpose:
We are currently recruiting a Service Coordinator to join our Façade Access team in Vaires sur Marne-
France, on a permanent full-time basis.
IFMS is leader on the French market on BMU maintenance, repair and retrofits.
In order to accompany our continues growth, we are looking to integrate a second service coordinator.
Key player in our operations, he/she is the link between sales and services teams. The Service
Coordinator will focus on ensuring all our repair job will be successfully prepared and conducted for a
greater and safer technicians and customer experiences while ensuring optimized margins.

Key tasks:
· Site jobs organisation : take ownership of all customers’ orders, link with the sales team,
identify required resources (parts, sub contractors, internal manpower, …), and organise all
details of the site job.
· Opportunity identification: while checking all technician job sheets, identify potential
opportunities for further quotes to be prepared and liaise with sales team.
· Identify opportunities for Modernisation & Retrofit and communicate to the sales team to follow
up and support them with client communications and relationships.
· Technical Guidance: Providing high level advice and guidance to clients in addition to liaising
with technical and engineering resources including factories and suppliers where appropriate.
· Financial impact: Guarantee an optimized margin on every job through optimized sourcing,
great preparation of the job, and technician follow up.

Profile & Attributes:
· Strong technical Acumen: strong field experience in technical equipment and machines
maintenance and repair. Strong knowledge on electrical equipment, and fault solving.
· Analysis skills : ability to analyse field cases and propose efficient and safe solutions
· Proactive: Prioritise prompt and effective communication with both internal and external clients.
This includes responding to emails and phone calls in a timely manner, addressing any concerns
or questions they may have.
· Communication Skills: Strong verbal and written communication skills to effectively convey
ideas and maintain professional correspondence with clients.
· Organisational Skills: Ability to efficiently manage multiple accounts and tasks simultaneously,
prioritise work, and meet deadlines and targets.
· Problem-Solving Skills: Ability to identify issues, troubleshoot problems, and provide effective
solutions to ensure client satisfaction and retention.
· Collaborative and Team Player: Willingness to take ownership and collaborate closely with the
team, sharing relevant information, coordinating resources, and ensuring smooth operations.
· Adaptability and Resilience: Willingness to adapt to changing client needs, and company
goals, while maintaining a positive and proactive attitude.

Competencies & Qualifications:
· Proven technical experience
· Proven client management experience
· Strong/in deep understanding of our products and services
· Experienced / advanced user of MS Office; and other business or sales related
software
· Graduate type “BTS” in France would be appreciated
· French language is required, English would be and advantage.

How to apply:
Please send your CV to: gregory.pierdon@alimakgroup.com